Shipping Policy

  • Shipping Coverage：As a compliant global store specializing in personal care and makeup products, we provide delivery services across most regions nationwide and overseas. Customers shall consult customer service in advance to confirm deliverability for remote areas and specially controlled regions. Certain regulated beauty products are only available for domestic delivery.
  • Processing Time：All orders will be reviewed, packed and arranged for shipment within 1-3 working days after successful payment. Orders will not be processed on weekends and statutory holidays, and holiday orders will be postponed to the next working day.
  • Delivery Time：Domestic ordinary areas take 3-7 working days for delivery after shipment, and remote areas take 5-10 working days. Overseas orders are expected to be delivered within 7-15 working days depending on logistics channels and customs clearance conditions. Logistics time is affected by weather, customs, peak logistics seasons and other factors, which is not an absolute guarantee.
  • Packaging Standard：All makeup and personal care products are packed with professional waterproof and shockproof exclusive packaging. Fragile cosmetics and glass bottled skin care products will be additionally reinforced to avoid transportation damage. No sensitive product marks are printed on the outer package to protect customer privacy.
  • Logistics Tracking：After the order is shipped, the system will automatically synchronize the logistics tracking number. Customers can check the real-time logistics trajectory on the store order page. Logistics update delay is a normal phenomenon, and no frequent consultation is required.
  • Out-of-Stock Delay Explanation：In case of temporary stock shortage of popular makeup shades and best-selling personal care products, we will notify buyers via in-store messages immediately. Buyers can choose full refund or wait for restocking delivery without any extra handling fees.
  • Tariffs and Taxes：All customs duties, value-added taxes and other related fees incurred by overseas orders shall be borne by buyers themselves. Buyers need to cooperate with customs for clearance and signature. Any return freight and losses caused by personal refusal of signature or failed customs clearance shall be undertaken by buyers.