FAQ

  • Q: Is color difference between received products and pictures normal? A: This is a normal situation. All product pictures are real shots for reference. Slight color difference caused by different mobile phone/computer screen resolutions and light conditions does not belong to product quality problems. Makeup shades are subject to physical products.
  • Q: Can I modify the receiving address and product style after placing an order? A: Free modification of receiving address and product specifications is available by contacting customer service before order shipment. No modification is supported after shipment, and you need to negotiate with the logistics company for address changes.
  • Q: Can I apply for after-sales service if I have skin allergies after using the products? A: The adaptability of personal care and makeup products varies from person to person. We recommend conducting a skin sensitivity test on the ear back or wrist before first use. Unopened products support normal after-sales service, while opened and used products without obvious quality problems do not support non-quality allergy returns.
  • Q: Why is the logistics information not updated for a long time? A: Logistics update is delayed normally due to transit, customs clearance and peak logistics periods. If there is no update for more than 7 days, you can contact customer service to assist in querying the logistics status.
  • Q: How to check the order shipment progress? A: You can view the real-time order status including pending shipment, shipped, in transit and signed status on the personal center order page after successful payment, and check the logistics tracking number directly after shipment.