Return & Refund Policy

  • Return and Refund Time Limit：Customers can apply for unconditional return and exchange within 7 natural days after receiving the goods, and apply for after-sales service for quality problems within 30 days. No application will be accepted beyond the time limit.
  • Unconditional Return Rules：For returns and exchanges due to personal reasons such as personal preference, inappropriate shade and mismatched style, the products must be brand new and unused, with complete and undamaged packaging, intact anti-counterfeiting labels and accessories without affecting secondary sales. Round-trip freight shall be borne by customers.
  • Quality Problem After-Sales：Free return and exchange is supported if the received products have damage, liquid leakage, expiration, wrong delivery, product defects and other quality problems, with all freight borne by the store. Customers need to provide clear photos, videos of product problems and express waybill vouchers within 48 hours after receipt.
  • Non-Returnable Scenarios：Products that have been opened and used, artificially damaged, with lost packaging or privately disassembled, and products exceeding the after-sales time limit are not returnable. Disposable personal beauty care products such as lipsticks, eye shadows, foundation, facial masks and close-fitting beauty tools are not supported for non-quality returns after opening to ensure hygiene and safety.
  • Refund Processing Time：After the returned goods are received and verified correctly, the payment will be refunded through the original payment channel within 1-5 working days. The actual arrival time is subject to the settlement rules of the payment platform and bank.
  • Partial Refund Rules：Partial refund will be implemented for set products with only individual items returned, missing accessories or damaged packaging according to the product loss degree, and full refund is not supported.
  • Refusal of Delivery Explanation：If customers refuse parcels without reasonable reasons, the resulting return freight and warehousing fees will be borne by customers, and the store has the right to deduct relevant fees before processing refunds.
  • Return Address:
    Recipient: CLF-XGYL
    Address: 1312 John Reed Ct
    City: Hacienda Heights
    State:CA
    ZIP Code:91745
    Phone:323-302-9999